These Terms of Service govern the rights, obligations, responsibilities, and other necessary matters between the Company and users (including both end users and partners) in connection with the use of the online platform and related services (hereinafter "Service") provided by LinkBee (hereinafter "Company").

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The terms used in these Terms of Service are defined as follows:

* "Platform" refers to the websites, mobile apps, and other information and communications facilities operated by the Company.

* "User" refers to individuals who use the Service provided by the Company in accordance with these Terms, including both end users and partners.

* "End User" refers to the final user who books, pays for, and uses consultations through the LinkBee platform.

* "Partner" refers to businesses or professionals in fields such as healthcare, beauty, and consulting who provide consultation services through the platform.

* "Service" collectively refers to all functions provided on the platform operated by the Company, including consultation booking, video consultation, translation functions, consultation record management, and data management.

* "Consultation Record" refers to the in-service consultation content recording and memo function, and does not refer to medical records under the Medical Service Act.

* "Post" refers to information in the form of symbols, text, voice, sound, images, videos, files, and links posted by users on the Service.

* "ID" refers to the email address or mobile phone number set by the user and approved by the Company for the purposes of user identification, information provision, and service use.

* "Non-member" refers to a person who uses the Service provided by the Company without entering into a user agreement.

* "Device" refers to computing devices such as personal computers, PDAs, mobile phones, and tablet PCs used by members to access the Service.

* "Termination" refers to the cancellation of the user agreement by the Company or the member.

* "External Account" refers to an account through which users sign up for or log into this Service via authentication services provided by third parties such as Google.

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1. The Company shall post these Terms of Service on the initial screen of the platform or on a separately linked screen so that users can easily review them.

2. The Company may amend these Terms within the scope permitted by applicable laws.

3. When amending these Terms, the Company shall specify the effective date and reason for the amendment and notify users by posting the amended Terms alongside the current Terms from 7 days prior to the effective date until the day before the effective date.

4. In the case of amendments unfavorable to users, the Company shall provide separate and clear notice through electronic means such as email, electronic messages, or consent pop-ups at login, in addition to the general notice, for a certain period.

5. If the Company has clearly notified or informed users that failure to express their intent within 7 days will be deemed as acceptance of the amended Terms, and a user does not expressly refuse, the user shall be deemed to have agreed to the amended Terms.

6. Users have the right to refuse the amended Terms and may withdraw their membership or discontinue use of the Service before the amended Terms take effect.

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1. Users may use some or all of the services provided by the Company after completing membership registration.

2. This Service is intended for users aged 14 and older. Users under the age of 14 may not register or use the Service. If a user is found to be under the age of 14, the Company will promptly delete the account and destroy all related information.

3. Users aged 14 and older but under 19 (minors) must obtain consent from their legal representative. Contracts entered into without the consent of a legal representative may be cancelled by the minor or their legal representative.

4. Users may use the sign-up and login functions provided via external accounts (such as Google). When using an external account, the policies and terms of service of the relevant external service may also apply.

5. Authentication errors, account information changes, or service interruptions arising from the external account authentication process are attributable to the external account provider, and the Company shall not be responsible for these.

6. Detailed functions such as consultation booking and video consultation may be used in accordance with additional terms or guidelines.

7. The Company may conduct regular maintenance for service provision purposes, during which the Service may be temporarily suspended.

8. The Company may differentiate service use by categorizing users into tiers according to company policy, with differences in usage time, frequency, and service menus.

9. To reflect the unique characteristics of each service, the Company may establish separate operating policies for each service. If these Terms and the individual service operating policies differ with respect to service provision, the individual service operating policy shall take precedence.

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1. Partners may use booking, payment, consultation, and settlement functions after completing the onboarding process designated by the Company (including business information registration, service setup, and product registration).

2. Partner registration is open to adults or legal entities with lawful business operating authority. Persons under the age of 19 may not register as partners.

3. Responsibility for the content, quality, and effectiveness of consultation services provided by partners through the platform lies with the partner. The Company, as an intermediary, does not guarantee these.

4. Partner commission rates, settlement, subscription plans, and cancellation/refund processing standards are governed by the separate Payment, Refund, Settlement, and Subscription Integrated Policy (hereinafter "Integrated Policy").

5. If a partner records health-related information of users during consultations, such information shall be managed in accordance with the Privacy Policy, and the Service does not constitute a medical act under the Medical Service Act.

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1. The Company shall make its best efforts to provide stable services and comply with applicable laws and these Terms.

2. The Company shall comply with the Privacy Policy to protect personal information and protect users' personal information in accordance with applicable laws.

3. The Company shall maintain a security system to protect personal information (including payment information) so that users can use the Service safely, and shall publicly disclose and comply with the Privacy Policy.

4. The Company shall provide necessary personnel and systems to appropriately handle user complaints or damage relief requests arising from use of the Service.

5. The Company shall communicate the handling process and results to users regarding opinions or complaints raised by users through bulletin boards or email.

6. The Company may change or suspend part of the Service for technical issues or service improvements, and shall provide advance notice of such changes.

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1. Users must provide accurate and truthful information when registering and must immediately update any changes to their information.

2. Users must comply with these Terms, platform notices, and operating policies established by the Company.

3. Users must not engage in the following acts:

* Misappropriation of another person's personal information, unauthorized use of another person's identity, registration of false information, or unauthorized alteration of information posted by the Company.

* Defamation, damage to reputation, threats, obscenity, copyright infringement, or other illegal acts against the Company, partners, or other users.

* Publishing or posting obscene or violent messages, images, audio, or other information contrary to public order and morals on the Service.

* Infringement of intellectual property rights such as copyrights of the Company or third parties.

* Using the Service for commercial purposes without the Company's consent.

* Inducing off-platform payment or diverting transactions externally to avoid platform commissions.

* Other illegal or improper acts.

4. Users must comply with the payment procedures, cancellation and refund policies, and other guidelines provided by the Company.

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1. Copyright in posts published by users within the Service belongs to the respective authors.

2. Posts published by users within the Service may be exposed in website search results (Google, Naver, etc.), external site searches, collection and link permissions, and promotions related to the Service. For such exposure, posts may be partially modified, reproduced, or edited within the necessary scope. In such cases, the Company shall comply with copyright laws, and users may at any time request exclusion from external site search results or setting posts as private through the customer center.

3. If the Company wishes to use a user's post in ways other than described in paragraph 2, it must obtain prior consent from the user by phone, fax, email, or other means.

4. The Company may take measures such as temporary action on a user's post if it falls under any of the following:

* Content that severely insults or damages the reputation of other users or third parties.

* Content that distributes or links to content that violates public order and morals.

* Content that promotes illegal reproduction or hacking.

* Content deemed to be false information that could harm others' health.

* Content otherwise deemed to violate applicable laws.

5. The Company provides a reporting function so that users can report messages and content that cause discomfort to others during Service use. Use of the Service may be restricted for abusive language, profanity, hate speech, and similar content.

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1. End users may apply to purchase consultations or other goods and services on the Service, and the Company may decline to accept purchase applications that fall under any item in paragraph 2.

2. The Company may decline purchase applications in the following cases:

* Where the application contains false information, omissions, or errors.

* Where a user under the age of 14 attempts to use the Service.

* Where a user has abused benefits such as discounts or points limited to a single user by creating multiple IDs, misappropriating another person's information, or other methods.

* Where accepting the purchase application would create a significant technical burden for the Company.

3. Payment methods for goods or services may include credit cards, debit cards, account transfers, simple payment, and other available methods.

4. Detailed standards for payment, cancellation, and refunds are governed by the Integrated Policy.

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1. The Company may provide users with various information deemed necessary during Service use through notices, email, or other means.

2. Users may opt out of receiving emails at any time, except for transaction-related information and responses to customer inquiries as required by applicable laws.

3. The Company may place advertisements on service screens, websites, applications, and emails in connection with service operations. Users who receive emails containing advertisements may request to opt out from the Company.

4. If the Company intends to send advertising information by telephone or facsimile, it must obtain prior consent from the user.

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1. Users may terminate the user agreement at any time through the "Withdraw Membership" function on the platform.

2. The Company may restrict use or terminate accounts with prior notice if any of the following occurs or is confirmed:

* Violation of these Terms or operating policies.

* Illegal acts or clear harm to others.

* Violations of applicable laws, such as identity theft or payment fraud in violation of the Resident Registration Act, provision or operation of illegal programs or disruption of operations in violation of the Copyright Act or Computer Programs Protection Act, illegal communications or hacking in violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection, or distribution of malicious programs.

* Use of abusive language, threats, or sexual harassment during consultations.

* Other acts that interfere with the Company's normal service operations.

3. If use is restricted or the agreement is terminated, the Company shall notify the user of the reason, and the user may file an objection in accordance with procedures established by the Company.

4. Users' personal information shall be deleted or separately stored upon withdrawal in accordance with the Privacy Policy.

5. Posts published by users within the Service are not automatically deleted upon termination. Users who wish to have their posts deleted must request deletion through the customer center before withdrawing. However, personal information contained within posts shall be handled separately in accordance with the Privacy Policy.

6. Users who registered via an external account (such as Google) may also terminate their user agreement through the same process.

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1. End users may withdraw their subscription within 7 days from the date of entering into a contract for the purchase of goods or services, in accordance with the Act on the Consumer Protection in Electronic Commerce.

2. However, if the consultation service has already commenced (i.e., the service has been initiated), the withdrawal of subscription may be restricted pursuant to Article 17(2)(5) of the Act on the Consumer Protection in Electronic Commerce. This fact shall be disclosed before payment.

3. If the Company receives a cancellation or refund request from an end user, it shall process the refund within 3 business days. In the case of credit card payments, processing may be delayed due to the card company's circumstances.

4. Costs required to return goods in connection with subscription withdrawal shall, in principle, be borne by the user. The Company shall not claim penalties or damages from users on the grounds of subscription withdrawal.

5. Users may not return or exchange goods in the following cases:

* Where goods have been destroyed or damaged due to reasons attributable to the user.

* Where the value of the goods has significantly decreased due to the user's use or partial consumption.

* Where the value of the goods has significantly decreased due to the passage of time, making resale difficult.

* Where the user simply changes their mind after the service has commenced (subject to individual service operating policies).

6. Detailed standards for cancellation and refunds (deduction rates by cancellation timing, refunds due to partner fault, etc.) are governed by the Integrated Policy.

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1. The Company shall not be liable for service failures caused by force majeure, acts of God, or other reasons not attributable to the Company.

2. The Company shall be exempt from liability for transactions conducted by users with each other or with third parties through the Service. However, this shall not apply where the Company's fault is clearly established.

3. The Company does not guarantee the accuracy, reliability, or effectiveness of consultations, information, or advice provided by partners.

4. If disputes arise from consultation, payment, or refund matters, the Company may mediate and cooperate within a reasonable scope, but shall not be directly liable for damages caused by the intentional or negligent acts of partners.

5. The Company shall not be liable for the use of services provided free of charge, unless otherwise provided by applicable laws.

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1. All disputes related to these Terms shall be governed by the laws of the Republic of Korea.

2. In the event of litigation between the Company and a user, the exclusive jurisdiction shall be the district court having jurisdiction over the user's address at the time of filing. If the user has no address, jurisdiction shall be determined by the user's place of residence. If the user's address or place of residence is unclear at the time of filing, jurisdiction shall be determined in accordance with the Civil Procedure Act.

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(Effective Date) These Terms of Service are effective from March 1, 2026.

This Privacy Policy applies to partners (hospitals, professionals, businesses, and other service providers) of the platform operated by LinkBee (hereinafter "Company"), and governs the collection, use, provision, and destruction of personal information.

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The Company collects and uses personal information as follows. The items collected are limited to the minimum information necessary for the stated purposes.

Category

Purpose

Items Collected

Legal Basis

Partner Registration & Management

Performance of contract, service provision, partner identification and qualification verification

Email, name, gender, mobile phone number, password

Personal Information Protection Act, Article 15(1)(4) (performance of contract)

Business Information Registration

Business verification, settlement processing, contract performance

Business registration number, business name, representative name, business address, business type/category, copy of business registration certificate

Personal Information Protection Act, Article 15(1)(4) (performance of contract) or (2) (compliance with legal obligation)

License/Credential Registration

Professional qualification verification and service credibility assurance

License/credential information and copies

Personal Information Protection Act, Article 15(1)(4) (performance of contract)

Settlement Processing

Revenue settlement and payment for services

Bank account number, account holder name, bank name

Personal Information Protection Act, Article 15(1)(4) (performance of contract)

Service Provision

Consultation booking management, video connection, charts, payments, settlements, etc.

Booking history, consultation records (charts, etc.), settlement history

Personal Information Protection Act, Article 15(1)(4) (performance of contract)

Automatically Collected Information

Service usage analysis and improvement, development of new features

Access IP, cookies, device, browser/OS information, service usage records, behavioral information

Personal Information Protection Act, Article 15(1)(4) (performance of contract)

1. Notice on Sensitive Information

The Company does not collect or process sensitive information as defined under Article 23 of the Personal Information Protection Act as part of its primary service scope. Partner license/credential information is processed solely for the purpose of qualification verification, and the Company manages its service operations to avoid processing sensitive health information related to medical or clinical acts.

2. Information Collected via Google Account Sign-Up and Login

The Company may provide sign-up and login functionality via Google accounts for partner convenience. In doing so, the following personal information may be received from Google:

a. Required Items

* Email address

* Google unique identifier (ID)

* Profile name

b. Optional Items

* Profile image (URL, if provided)

* Language settings

The Company does not collect any Google user data beyond the items listed above.

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1. The Company processes personal information for the following purposes.

Personal information being processed will not be used for any purpose other than those stated below. If the purpose of use changes, the Company will take necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.

* Partner Identification and Management: Sign-up/login, identity verification, business qualification verification, notifications, complaint handling.

* Service Provision: Consultation booking management, video connection, translation services, charts, payments, settlements, consultation records and chart management.

* Settlement Processing: Revenue settlement and payment processing for services rendered, issuance of tax invoices, and related tasks.

* Customer Support: Handling inquiries and complaints, delivery of notices, preservation of records related to contract performance.

* Marketing/Advertising (with consent): Notification of events and promotions, provision of personalized information using service access history and usage records.

* Statistical Analysis: Service improvement, development of new features, demographic analysis, and statistics compilation.

2. Purposes of Use of Google Account Information

The Company uses personal information collected via Google accounts solely for the following purposes:

* Partner identification and identity verification

* Provision of easy sign-up and login functionality

* Account management and service usage history management

* Prevention of unauthorized use and maintenance of service security

* Response to partner inquiries and service operation guidance

Information collected via Google accounts will not be used for any purpose other than those listed above.

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The Company, in principle, does not access video consultation content (audio, video, chat messages, consultation records, charts, etc.) conducted between partners and users.

However, access or use of such content may be permitted on an exceptional basis for the following limited purposes:

* Legal Requirements and Public Safety: When necessary to comply with legal procedures such as court orders or lawful requests from investigative authorities, or when urgently required for public safety and welfare such as public health.

* Service Safety and Security: When necessary to enforce or investigate potential violations of service terms or policies, and to ensure platform safety (e.g., fraud, abuse, threats).

* Customer Support and Dispute Resolution: Only when explicitly approved or requested by the account holder (the partner themselves), such as for technical issue resolution or service quality-related complaint handling and dispute resolution, and only to the extent necessary for customer support purposes.

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1. Retention and Processing Period

The Company retains and processes personal information within the retention/use period stipulated by law or the period agreed upon at the time of collection.

Purpose

Legal Basis and Period (Statutory Obligation)

Retention Period (Consent-Based)

Partner Registration & Management

None

Until partner withdrawal

Records on contracts or withdrawal of subscription

Act on the Consumer Protection in Electronic Commerce, Enforcement Decree, Article 6(1)(2)

5 years

Records on payment and supply of goods/services

Act on the Consumer Protection in Electronic Commerce, Enforcement Decree, Article 6(1)(3)

5 years

Records on consumer complaints or dispute resolution

Act on the Consumer Protection in Electronic Commerce, Enforcement Decree, Article 6(1)(4)

3 years

Settlement-related records

National Tax Basic Act and related tax laws

5 years

Consultation records (charts, etc.)

Personal Information Protection Act, Article 15(1)(1) (consent)

Until partner withdrawal or withdrawal of consent

2. Destruction Procedures and Methods

When personal information becomes unnecessary due to the expiration of the retention period or achievement of the processing purpose, the Company destroys it without delay.

* Destruction Procedure: Personal information subject to destruction is identified, and destroyed upon approval by the Company's Privacy Officer.

* Destruction Method: Personal information in electronic file format is permanently deleted (e.g., Low Level Format) so that it cannot be reproduced. Personal information recorded in paper documents is shredded or incinerated.

* Personal information collected via Google accounts is subject to the same retention and use periods set forth in this Article, and will be destroyed without delay upon partner withdrawal or achievement of the collection/use purpose.

3. Dormant Account Policy

Accounts with no access for an extended period (e.g., 1 year) will be stored and managed separately from other personal information in accordance with the Personal Information Protection Act and related notices, and may be subject to destruction or re-consent procedures.

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The Company, in principle, does not provide partners' personal information to third parties without consent. Personal information collected via Google accounts will not be provided to third parties without the partner's prior consent.

Personal information will only be provided to third parties when the partner has given separate consent or when permitted by law.

Provision to Third Parties with the Consent of the Data Subject

Recipient

Purpose

Items Provided

Recipient's Retention Period

KG Inicis (PG)

Payment service provision

Electronic financial transaction records

5 years

Financial institutions

Settlement payment processing

Bank account number, account holder name, bank name

5 years after settlement completion

When providing personal information to third parties without consent pursuant to applicable laws, information may be provided to investigative authorities on an exceptional basis pursuant to Article 17(1)(2) and Article 15(1)(2) of the Personal Information Protection Act (special provisions in law or compliance with legal obligation).

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The Company takes the following measures to ensure the safety of personal information:

* Administrative Measures: Establishment and implementation of internal management plans, regular employee training, operation of a dedicated personal information protection organization.

* Technical Measures: Access authority management for personal information processing systems, installation of access control systems and other protective measures, encrypted storage of passwords and settlement information, preservation and inspection of access records, installation and updating of security programs.

* Minimization of access rights

* Encrypted storage and transmission

* Access record management

* Personal information linked via external accounts (Google, etc.) is managed under the same protection standards.

* Physical Measures: Access control and installation of locking devices for locations where personal information is stored, such as server rooms and data storage rooms.

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Partners may at any time request access, correction, deletion, suspension of processing, or withdrawal of consent regarding their personal information (hereinafter "exercise of rights"), and the Company will take action without delay.

For individuals under the age of 14, rights must be exercised directly by a legal representative, or through a legal representative.

Methods and Procedures for Exercising Rights

Rights may be exercised via written request, phone, email, fax, etc., in accordance with Article 41(1) of the Enforcement Decree of the Personal Information Protection Act, and the Company will respond without delay.

Partners may directly access, correct, delete, or withdraw consent for their personal information at any time through 'My Info > Partner Information' on the website, and may request access through 'Contact Us'.

Right to Refuse Automated Decisions and Request Explanation

If automated decisions are made, data subjects may refuse such decisions and request explanations. Requests may be made by contacting the department referred to in Article 10, or through 'My Info > Partner Information > Contact Us' on the website.

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Cookie Operation

The Company may use cookies to provide personalized services and optimized information.

* Purpose: Used to analyze partners' access frequency and visit times, and to understand service usage patterns in order to provide customized services and information.

* Partners may refuse or delete cookie collection through their web browser or mobile device settings. However, refusing cookies may restrict certain services such as automatic login.

* How to Refuse Cookie Settings: Cookies can be refused by blocking third-party cookies or all cookie storage in your web browser settings. (e.g., In Chrome: select '⋮' in the upper right > New Incognito Window or Settings > Block third-party cookies) Detailed instructions are provided in the appendix (separate link).

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The Company makes automated decisions by processing personal information through a fully automated AI-based system. In accordance with Article 37-2 of the Personal Information Protection Act, the following information is provided:

The Fact That Automated Decisions Are Made, Their Purpose, and the Scope of Data Subjects

* Purpose: Automated decisions are used to improve services, optimize partner operational experience, and provide personalized information and recommendations.

* Scope: All partners who have registered and are using the service.

Types of Personal Information Used in Automated Decisions and Their Relationship to Such Decisions

* Types Used: Service usage records, access IP, cookies, behavioral information, settlement/payment history, etc.

* Relationship to Decisions: Collected behavioral information and usage history are analyzed to infer partners' operational patterns, consultation types, and service preferences, and based on this inference, appropriate personalized information or features are provided to partners.

Considerations in the Automated Decision-Making Process and Procedures

* Considerations: The recommendation algorithm takes into account the type of services provided by partners (e.g., consultation topics, areas of expertise), access frequency, most recent service usage, etc., and the system is regularly inspected to ensure that partners' interests are not unfairly harmed.

* Regarding Sensitive Information: In accordance with the Company's service positioning (simple consultation/information provision), sensitive information is not processed in automated decision-making.

Rights of Data Subjects Regarding Automated Decisions and How to Exercise Them

Data subjects may refuse automated decisions and request explanations. Requests may be submitted to the Privacy Officer or the relevant department referred to in Article 10 via written request, phone, email, fax, etc.

The Company will respond within 10 days if the refusal is deemed applicable, and within 30 days if necessary measures are taken (with separate notice if extended).

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The Company designates a Privacy Officer to oversee all personal information processing operations and to handle complaints and remedy damages related to personal information processing.

▶ Privacy Officer

* Name: Eom Hyejin

* Position: Operations Manager

* Department: Operations Management Team

* Contact: Tel: 02-532-2880, Email: admin@faceweb.co.kr

▶ Personal Information Rights Exercise Request Reception

Data subjects may submit rights exercise requests to the Operations Management Team. The Company will respond within 10 days of receiving the request (or without delay for data portability requests).

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Data subjects may apply for dispute resolution or consultation to the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency's Personal Information Infringement Report Center, etc. to receive remedies for personal information infringement.

* Personal Information Dispute Mediation Committee: 1833-6972 (no area code) (www.kopico.go.kr)

* Personal Information Infringement Report Center: 118 (no area code) (privacy.kisa.or.kr)

* National Police Agency: 182 (no area code) (ecrm.police.go.kr)

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This service is intended for simple consultation/information provision and not for medical acts, and does not process sensitive information such as health information as defined in Article 23 of the Personal Information Protection Act.

Therefore, this Article is not applicable. However, if a partner voluntarily enters sensitive information while using the service, such information will be strictly managed in accordance with Article 3 (Principles for Access to Video Consultation Content).

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When the Company makes changes to the Privacy Policy, it will announce the changes and effective date at least 7 days in advance (30 days in advance for important matters).

Partners who do not agree to the changes may withdraw by canceling their partner account. If no separate expression of intent is made within the notice period, the partner is deemed to have agreed to the changes.

The Company manages the history of changes to the Privacy Policy, and previous versions are made available through a separate page link.

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(Effective Date) This Privacy Policy is effective from December 8, 2025.

This Policy applies to all transactions conducted through LinkBee (hereinafter "Platform"), including payment for consultation products, cancellations and refunds, partner commission settlement, and subscription plan operations. Where this Policy conflicts with the LinkBee Terms of Service, this Policy takes precedence.

Terminology: In this Policy, "User" has the same meaning as "User" in the LinkBee Terms of Service.

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This Policy applies to: payment and cancellation/refund of consultation products by users; commission calculation and settlement for partners; and payment, termination, and refund of partner subscription plans.

Matters not covered by this Policy shall be governed, in order, by the Act on the Consumer Protection in Electronic Commerce (hereinafter "E-Commerce Act"), the Content Industry Promotion Act, the Framework Act on Consumers, and the LinkBee Terms of Service. Statutory mandatory provisions, PG company regulations, and card company regulations related to refunds and chargebacks take precedence over this Policy.

Term

Definition

Company

The entity operating the LinkBee service

Partner

A business or professional who has joined LinkBee to register consultation products or use the instant consultation function

User

The final user who books, pays for, and uses consultations through LinkBee

Consultation Product

A paid or free consultation product registered by a partner; constitutes a service, not goods

Scheduled Consultation

A consultation booked by selecting a specific time slot and confirmed upon payment completion

Instant Consultation

A function that allows partners to generate and operate an immediate consultation link by deducting from consultation minutes (credits) held by the partner

Partner-Generated Booking

A booking created by a partner on behalf of a user, confirmed when the user completes payment

Subscription Product

A service plan paid by the partner on a monthly or annual basis

Settlement

The process of calculating and disbursing the partner's payment amount after reflecting deductions such as refunds, chargebacks, PG commissions, and platform commissions from user payment amounts

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Status

Description

Available Features

Restricted Features

Basic Registration

Initial state with only email/password registered

Login, Instant Consultation entry (if applicable plan held)

Product registration, booking, settlement

Business Info Complete

Required information including business registration number entered

Service setup

Product exposure/booking (until additional conditions met)

Service Setup Complete

Profile, description, language, etc. entered

Product registration

Booking (until product registered)

Operational

Products registered and required verification complete

All: booking, payment, consultation, settlement

Some features may be restricted pending approval in approval-type operations

1. The booking function is activated only after required steps (business information, service setup, product registration) are completed.

2. If a partner attempts to access booking, product registration, or settlement menus without completing required prerequisites, access will be restricted and the partner will be directed to the relevant setup screen.

3. The Platform may operate on an automatic approval or operator approval basis. Under operator approval, product exposure and booking activation may be suspended until approval is complete.

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1. Users must complete full advance payment using payment methods provided by the Platform (credit card, debit card, bank transfer, simple payment, etc.) when booking consultation products.

2. Bookings are confirmed upon payment completion. Booking schedules and payment amounts are displayed under My Page > Booking History.

3. Bookings are in a temporary state before payment is completed and may be automatically cancelled if payment is not completed.

4. Upon payment completion, the Platform notifies users of payment details via PG electronic receipt or email/SMS.

5. As consultation products are services (not goods) providing expert knowledge and time, withdrawal of subscription may be restricted after the consultation has actually commenced, pursuant to Article 17(2)(5) of the E-Commerce Act.

1. Partners may create bookings in advance, in which case the booking status is managed as "Pending Payment."

2. Bookings are confirmed when the user completes payment.

3. Bookings in an unpaid state do not guarantee consultation.

1. Instant consultations are operated by deducting from credits (minutes) held by the partner.

2. Credits are charged through plan benefits or separate purchases.

3. Complimentary credits are treated as monthly benefits and, unless otherwise notified, may not be carried over, refunded, converted to cash, or transferred.

4. Unused paid credits may be eligible for refund requests (after deducting processing fees such as PG commissions).

5. Credits begin to be deducted from the moment the instant consultation is connected; cancellations/refunds do not apply after connection.

1. The Platform may provide electronic payment methods including cards for domestic and international users.

2. For international payments, the payment currency, exchange rate, and card/payment method fee application method shall follow the information disclosed at the payment stage.

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Cancellation timing is calculated based on the scheduled consultation start time.

Cancellation Timing

Refund Standard

Notes

More than 24 hours before consultation start

Full refund

No cancellation fee

Between 24 hours and 2 hours before consultation start

Refund after 10% deduction

More lenient standards may apply based on operational needs

Within 2 hours of consultation start

No refund

Exception review possible with objective proof of unavoidable circumstances

No-Show

No refund

Rebooking or exceptional refund subject to Company/partner policy

Statutory Right of Withdrawal

Pursuant to Article 17 of the E-Commerce Act, the statutory right of withdrawal within 7 days of entering into a contract is guaranteed regardless of the above cancellation standards. However, if the consultation service has already commenced (service provision initiated), the right of withdrawal may be restricted pursuant to Article 17(2)(5) of the E-Commerce Act. This fact will be disclosed before payment.

Proviso

* In cases of force majeure such as natural disasters or hospitalization/surgery that the user can substantiate with documentation (medical certificates, etc.), the Company and partner shall discuss and determine whether a refund is applicable.

* If the partner initiates cancellation first, Article 10 applies.

1. If the user arbitrarily withdraws for personal reasons: No refund for time already spent in the consultation.

2. If interrupted due to Platform/partner fault: Partial refund or re-consultation processed as follows:

* Refund formula: (Total consultation fee ÷ Total scheduled time) × Unused time = Refundable amount

* If partner fault is clear, conditions favorable to the user shall apply.

3. Technical failure determination standards:

* Platform server failures, translation system errors, PG payment errors, etc. confirmed as Platform fault shall be processed as Platform fault.

* User device/network environment issues are, in principle, considered user fault. In the event of mutual disputes, adjustment shall be made pursuant to Article 14.

1. If a partner cancels a consultation due to scheduling issues, illness, or other reasons, or fails to provide more than 50% of the scheduled time due to significant delays, the user may choose between a full refund or rebooking.

2. If a partner cancels or changes bookings without notice 3 or more times, the Platform may restrict product exposure, suspend settlement, or restrict the account.

3. Refund costs arising from partner fault shall be offset against the partner's settlement amount first; if insufficient, a separate claim shall be made.

1. If Platform fault is established — such as platform failures, payment errors, critical translation system errors, or video connection failures — a full refund, partial refund, re-consultation, or equivalent compensation will be provided.

2. For duplicate payments or other clear payment errors, the duplicate amount will be fully refunded, and any associated PG commission costs will be borne by the Platform.

1. Application method: My Page > Booking History > Cancellation/Refund request, or customer center inquiry.

2. Documentation: Supporting documents (medical certificates, etc.) must be submitted when applying for refunds on grounds of force majeure.

3. Processing timeline:

* Refunds shall be processed within 3 business days of approval, in accordance with Article 18 of the E-Commerce Act.

* For credit card payments, up to 7–10 business days may be required depending on the card company's circumstances.

4. Refund method: In principle, refunds are made to the same payment method used at the time of payment.

5. International payments: Refund amounts may differ from the original payment amount due to exchange rate fluctuations and overseas fees.

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1. Instant consultations are managed separately from scheduled consultations and are not combined with the user pre-payment booking structure.

2. Extension notices may be provided before the scheduled end of a consultation; extensions are processed based on the partner's remaining credits.

3. If the partner has sufficient credits, the instant consultation link may be regenerated to continue the consultation; if credits are insufficient, extensions are restricted.

4. In cases where no refund amount arises directly for users in an instant consultation, session regeneration or operational compensation may be provided instead of a refund.

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1. This Chapter applies to partners who have subscribed to paid subscription plans (Basic, Honey, Hive).

2. The Free plan is available without separate payment and the termination/refund provisions do not apply.

1. Features of the subscribed plan are available immediately upon payment completion.

2. Recurring payments are automatically renewed on the same payment date each month (or year).

3. Subscriptions auto-renew unless the partner cancels.

4. The Platform will send advance payment notices 3 days before the auto-renewal date.

Legal Basis: Pursuant to Article 17-3 of the E-Commerce Act and the Fair Trade Commission's Subscription Economy Guidelines, auto-renewal facts and renewal dates must be disclosed in advance.

1. Upgrades: Higher plan features apply immediately upon payment completion. The price difference calculation method is disclosed in advance at the payment stage.

2. Downgrades: In principle, applied from the next billing cycle.

3. If the plan change affects the provided minutes, the remaining provision amount may be recalculated after deducting already-used minutes.

1. Termination may be requested from Partner Dashboard > Subscription Management.

2. The following two termination options are available:

* Terminate at next renewal date (default): Current subscription period is maintained and auto-terminated after the next payment date. No refund for remaining period.

* Immediate termination: Subscription features cease immediately upon request. Refunds are subject to Article 18.

3. Termination requests may be cancelled before the termination takes effect.

Principle: No refund for subscription periods already initiated.

However, refunds will be processed on an exceptional basis for the following statutory reasons:

Exceptional Reason

Processing Standard

Significant service non-provision due to Company fault

Full or pro-rata refund for the affected period

Duplicate payment

Full refund of duplicate amount

Company has permitted refund through separate promotion or individual agreement

Subject to the relevant notice or agreement terms

Subscription fee refunds under statutory exceptional reasons shall be processed within 3–5 business days of verification. For credit card payments, up to 7–10 business days may be required. Refunds are returned to the original payment method.

General Notes

* Complimentary minutes, discount benefits, and promotional credits are not eligible for refund.

* Consultation commissions incurred during the subscription period are not refunded regardless of subscription termination.

* Bookings confirmed before the termination request remain valid after termination, and the commission rate of the plan before termination applies to those consultations.

* New bookings made after subscription termination are not subject to commission calculation.

1. Consultation records, charts, and recording data held by the partner are retained for 30 days from the date of termination.

2. After 30 days, such data is automatically deleted and cannot be recovered.

3. Partners must download or back up necessary data before termination.

4. Upon partner termination, the user's booking history, payment history, and consultation records linked to that partner are maintained separately based on the user account. Users may access these records from My Page even after partner termination.

5. Recording data and other content primarily created by the partner may be deleted 30 days after partner termination. Affected users will be notified 7 days in advance of the deletion date.

Legal Basis: Pursuant to Article 21 of the Personal Information Protection Act, personal information for which the purpose has been achieved must be destroyed without delay. A grace period under the service terms is appropriate. One party's withdrawal shall not infringe on the other party's right to access transaction records (cf. Fair Trade Commission Standard Terms and Conditions for Electronic Commerce).

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1. Commissions are calculated based on the payment amount (hereinafter "Revenue") for consultation products sold by partners through the Platform.

2. Platform commissions apply at tiered rates based on the per-transaction payment amount (USD basis). The larger the amount, the lower the commission rate.

Payment Amount (USD)

Platform Commission Rate

~$9.99

8%

~$20

6%

~$50

4%

~$100

3%

$101 and above

2%

3.

The above commission rates apply independently per user payment transaction and are calculated separately from the partner's subscription plan.

Plan

Nature

Commission

Free / Basic / Honey / Hive

Platform usage fee + complimentary minutes

N/A

4.

Subscription plans are products providing platform usage rights and complimentary consultation minutes, and are unrelated to consultation product transaction commissions. Platform commissions are calculated separately based on per-transaction payment amounts (see Article 20(2)).

5. PG commissions are deducted separately from platform commissions.

6. VAT processing is applied separately according to the partner's business type (taxable, tax-exempt, simplified taxation).

1. The Platform receives user payment amounts in escrow through the Platform's designated PG company (refer to Privacy Policy Article 5).

2. Amounts are calculated in the following order per settlement cycle:

Payment Amount → Reflect Refunds/Chargebacks → Deduct PG Commission → Deduct Platform Commission → Partner Payment Amount

3. Calculation Examples:

Example 1 — Consultation fee $30 (~$50 tier, 4% commission rate)

Item

Amount

Payment Amount

$30.00

PG Commission (example 3%)

△$0.90

Platform Commission (4%)

△$1.20

Partner Payment Amount

$27.90

4.

Example 2 — Consultation fee $120 ($101+ tier, 2% commission rate)

Item

Amount

Payment Amount

$120.00

PG Commission (example 3%)

△$3.60

Platform Commission (2%)

△$2.40

Partner Payment Amount

$114.00

5.

PG commission rates may vary depending on contract terms and payment methods.

1. Settlement cycle: The 25th of each month is the settlement date for confirmed transactions from the previous month. If the settlement date falls on a holiday, payment is made on the next business day.

2. Payment method: Transferred to the account (corporate or personal) registered by the partner.

3. Settlement details: Transaction-by-transaction revenue, PG commissions, platform commissions, and final payment amounts can be viewed in the Partner Dashboard.

4. Minimum settlement amount: If the settleable amount is below the minimum, it is carried over to the following month and paid in aggregate. (Minimum amount announced separately)

The Platform may suspend settlement in the following cases:

* Transactions with ongoing refunds, chargebacks, or disputes

* Suspected abnormal or fraudulent transactions

* Bank account information mismatch or failure to submit documentation

* Partners with restricted accounts

If a previously settled transaction is subsequently subject to refund or chargeback processing, the amount may be offset against the next settlement or a separate return may be requested.

Pre-consultation cancellations/refunds

* If cancelled before settlement, no commission is generated and no payment is made to the partner.

* If cancelled after settlement, the amount paid to the partner is offset in the next settlement. If the settlement balance is insufficient, a separate claim is made.

Post-consultation refunds (partner/platform fault)

* If a refund is approved due to partner or platform fault, already-collected commissions are adjusted pro-rata to the refund and reflected in the partner's settlement.

* If platform fault is clear, the commission is borne by the Platform.

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1. LinkBee may operate as a communication sales principal or communication sales intermediary depending on the transaction structure. Its status will be clearly disclosed in each transaction screen and terms.

2. Even when operating as an intermediary, the following obligations are not excluded:

* Disclosure obligations under Article 20 of the E-Commerce Act

* Payment processing responsibility and refund cooperation obligations

* Dispute mediation cooperation obligations

3. The Platform may review booking history, consultation logs, and payment details within the necessary scope to resolve disputes and propose mediation plans.

4. If agreement cannot be reached through Platform mediation, external dispute resolution procedures including the Korea Consumer Agency, Personal Information Dispute Mediation Committee, and competent courts may be used. Personal information-related disputes may be handled by the institutions specified in Article 11 of the Privacy Policy.

5. Jurisdiction for litigation related to this Policy shall be determined pursuant to Article 14 of the LinkBee Terms of Service.

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The following acts are considered fraudulent use. The Platform may take necessary measures including transaction restrictions, settlement suspension, account suspension, and claims for damages:

* Fraudulent bookings, misuse of proxy payments, abuse of refunds, repeated test payments, abuse of chargebacks

* Falsification of consultation records, distribution of abnormal links

* Partners intentionally inducing refunds after completing large-scale transactions to avoid commissions

* Repeatedly subscribing to plans and using benefits intensively before short-term termination/refund

* Inducing off-platform payment or diverting transactions externally to avoid platform commissions

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1. Partners must agree to this Policy upon joining the Platform to complete registration.

2. Users must review and agree to cancellation/refund policies before completing payment for consultation products.

3. This Policy is available for review at any time on the Platform's policy page.

1. The Platform may amend this Policy in accordance with changes in applicable laws, service structure, payment environment, and operating policies.

2. For important changes unfavorable to users, notice will be provided at least 30 days in advance via Platform notices and registered email; for other general changes, at least 7 days in advance.

3. If immediate application is required by law, the reason and effective date will be notified together.

4. This Policy is governed by the laws of the Republic of Korea. Jurisdiction for litigation shall be determined pursuant to the Civil Procedure Act.

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Legal Review Recommendation: Before actual service launch, final legal review of relevant laws including the E-Commerce Act, Personal Information Protection Act, and Medical Advertising Act is recommended.